A product built around trusted answers
The product page puts the customer problem first: approved knowledge supports product answers, with a human handoff when the material is silent.
Give customers product answers, even after hours.
A product assistant that answers from a manufacturer's approved manuals and specification sheets, at any hour.
An OrangeFin-owned product, from brand identity and website to the application. See the brand story
Playing loads video from YouTube. Watch on YouTube (opens in a new tab)
See ProductChat IQ answer a customer question
This short demonstration shows controlled product content becoming a sourced answer, with unsupported questions left for a person.
What a question actually costs
Technical teams lose time to repeat questions about ratings, fit, warranty and installation. Customers who ask after hours wait for an answer or look elsewhere.
A generic chatbot can fill a missing fact with a confident guess. For technical products, that is not an acceptable answer.
What changes for the business
Designed to answer routine questions from approved material, leave complex work with specialists and reveal gaps in product information.
You decide what it is allowed to say
Manuals, specification sheets, warranty terms and product pages go into a controlled library. Only published sources can reach a live answer, and each assistant reads only the material assigned to it.
Separate assistants for separate jobs
The assistants page shows how each experience can be given its own approved material, role and escalation path instead of relying on one generic bot.
A clear path from source material to a live assistant
The implementation path is made visible before a buyer commits: prepare approved material, configure the assistant, add it to the site and improve the experience from real questions.
Why you can put it in front of customers
The product is designed around one risk: a confident wrong answer.
Numbers are checked against the document
Every number is checked against the source material retrieved for that answer.
It says when it does not know
Unsupported questions are handed to a person instead of filled with a guess.
Questions guide content improvements
Recorded questions help staff identify missing information and improve the approved document library.
Built for regular use
The controls behind the interface make it safe to operate for more than one company.
Separation enforced by the database
Documents and conversations are isolated for each company at the database level.
A bot cannot run up your bill
Session, address and daily limits control automated use and cost.
Deletion that cannot go wrong quietly
Conversation retention follows a customer-defined schedule with safe defaults.
A brand built around the source.
Product answers you can stand behind. That promise shapes ProductChat IQ’s identity and the way it explains support: start with approved information, make the source clear and leave unsupported questions with a person.
An answer grounded in a source.
The white lines represent the approved information. The aqua point completes the final line: a supported answer, connected to its source.
The nearly square lower-left corner hints at a reply. Even margins and an outlined Archivo wordmark keep the identity clear from a website header to an app icon.
- Deep Teal
- Identity and links
- Product Ink
- Readable information
- Signal Aqua
- Supported-answer detail
- Marigold
- The main action
OrangeFin developed the name, identity, website and product interface. The story continues in the experience: clear source information, visible publishing states and a route to a person when the material does not support an answer.
Built with
- Cloudflare Workers
- Cloudflare Pages
- Workers AI
- Supabase Postgres with pgvector
- Supabase Auth
- Private storage buckets
- TypeScript
$5,000–$15,000+ CAD
An application of this shape fits the work described by our AI knowledge assistant or business tool example range. The information, permissions, integrations and operating requirements determine the final scope and price.
What this would be in your business
Connected to your data sheets, it becomes an always-available product support assistant.